Privacy Policy
Privacy Policy
How quppio™ collects, uses, protects, and manages personal information when customers interact with our online store and services.
Brand Name: quppio™
Company Name: Chengdu Hema Market Technology Co., Ltd.
Legal Representative: Li Gang
Business Address: Room 1907, 19th Floor, Unit 1, Building 2, No. 366 Tianfu 3rd Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Unified Social Credit Code: 91510100MAEGM1QH4H
Website: quppio.com
Email: service@quppio.com
Customer Support Phone: +86 157 9496 0934
Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
1. Overview
This Privacy Policy explains how quppio™ handles personal information collected through our website, including when customers browse products, place orders, contact support, or use available store features.
2. Information We Collect
Depending on how you interact with our services, we may collect information such as:
- Name and contact details provided during checkout or communication.
- Billing, payment, and shipping information required to process orders.
- Order history, transaction records, return requests, and customer service information.
- Device, browser, network, and website usage information.
- Information provided voluntarily when contacting our support team.
Payment details are processed through authorized payment providers. quppio™ does not store complete payment card information on its own systems.
3. How We Use Personal Information
Collected information may be used to complete purchases, provide shipping updates, manage customer requests, improve website performance, maintain security, prevent fraudulent activity, and comply with legal obligations.
4. Information Sharing
We may share necessary information with trusted service providers involved in operating our store, including payment processors, logistics partners, technology providers, analytics services, and other partners required to provide our services.
Information may also be disclosed when required by applicable laws or legal processes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, improve functionality, analyze usage, maintain security, and support customer experience.
6. Data Storage and Security
We maintain reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.
Although we take appropriate precautions, no online transmission or storage method can guarantee absolute security.
7. Privacy Rights and Choices
Depending on applicable laws, customers may have rights regarding access, correction, deletion, restriction, or other choices concerning their personal information.
8. Children's Privacy
quppio™ does not intentionally collect personal information from children where prohibited by applicable law.
9. International Data Processing
Because our service providers and customers may operate across different regions, personal information may be processed in locations outside your country of residence where permitted by law.
10. Third-Party Services
Our website may use third-party services such as Shopify, payment providers, analytics tools, and delivery partners. These providers manage information according to their own privacy practices.
11. Changes to This Privacy Policy
quppio™ may update this Privacy Policy when business practices, technology, or legal requirements change. The latest version will always be published on this page.
Business & Contact Information
quppio™ is operated by Chengdu Hema Market Technology Co., Ltd.
Email: service@quppio.com
Phone: +86 157 9496 0934
Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)