Return & Refund Policy
Return &
Refund Archive
A structured after-purchase record for product returns, refund requests and customer assistance. quppioโข maintains a clear process to ensure every request is reviewed with accuracy and care.
Chengdu Hema Market Technology Co., Ltd.
Legal Representative: Li Gang
Website: quppio.com
Email: service@quppio.com
Customer Support Phone: +86 157 9496 0934
Service Hours: 8:00 AMโ6:00 PM China Standard Time (UTC+8)
Address: Room 1907, 19th Floor, Unit 1, Building 2, No. 366 Tianfu 3rd Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Unified Social Credit Code: 91510100MAEGM1QH4H
Return Review
Submit your request with order details so our team can review the product record.
Product Check
Returned items are evaluated according to condition and order information.
Refund Release
Approved refunds are processed through the original payment method.
RETURN PROTOCOL
Customers may request a return review within 30 calendar days after receiving their order. Before sending any item back, please contact quppioโข customer support to receive confirmation and the appropriate return instructions.
Products submitted for return should remain unused, complete, and in their original condition whenever applicable.
RETURN PROCESS
01 / Submit Request
Send your order number, product information,
and reason for return to our support archive.
02 / Receive Confirmation
Our team will review your request and provide
the next steps if the return qualifies.
03 / Product Assessment
After the returned item arrives, the condition
will be reviewed before refund processing begins.
REFUND RECORD
Approved refunds are issued through the original payment method used during checkout.
After approval, refund processing generally requires 5โ10 business days. Additional time may be required depending on the customer's bank or payment provider.
NON-RETURNABLE RECORD
Some items may not qualify for standard returns because of customization, personal use, hygiene requirements, or special product conditions.
Products damaged through improper use, modification, or handling outside normal conditions may not be eligible for refund approval.
ORDER ADJUSTMENT
If you need to change or cancel an order, please contact our team as soon as possible.
Once preparation or shipment has started, modifications may no longer be guaranteed.
CUSTOMER SUPPORT ARCHIVE
For return questions, refund assistance, or order-related support:
Email:
service@quppio.com
Phone:
+86 157 9496 0934
Customer Service Hours:
8:00 AMโ6:00 PM China Standard Time (UTC+8)
ARCHIVE NOTE
quppioโข views every after-purchase request as part of a complete customer record.
Our return and refund system is designed to maintain a transparent connection between each collection piece and its owner.
AFTERCARE DATABASE
STATUS: ACTIVE